Parking Ltd respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we look after your personal data when you visit our website https://parkinglimited.co.uk and informs you about your rights and how the law protects you.
CONTENTS
Important information and who we are
The data we collect about you
How your personal data is collected
How we use your personal data
Disclosures of your personal data
International transfers
Data security
Data retention
Your legal rights
Cookies
Glossary
IMPORTANT INFORMATION AND WHO WE ARE
Purpose of this policy
This privacy policy explains how Parking Ltd collects and processes your personal data through your use of this website, including data provided when you:
Make an enquiry.
Purchase a product or service.
Interact with cookies or other website features.
This privacy policy applies between you, the user of this website, and Parking Ltd. By using the Parking Ltd website, you consent to us collecting and processing the personal data you provide.
Controller
Parking Ltd is the data controller, responsible for your personal data. For any questions about this policy, including exercising your legal rights, please contact our Data Protection Officer:
Email: dataprotection@parkinglimited.co.uk
Address: 209 Every Street, Manchester, England, M4 7EX
Phone: 0333 999 1775
You may also file a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk , though we’d appreciate resolving your concerns directly first.
Law
This privacy policy has been produced to ensure compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Changes to this privacy policy
We may update this policy as necessary. This version was last updated on 26/11/2024.
Third-party links
Our website may contain links to third-party websites or applications. We are not responsible for their privacy practices and encourage you to review their privacy policies.
THE DATA WE COLLECT ABOUT YOU
We collect various types of personal data, including:
Categories of Data
Identity Data : Name, title, date of birth, vehicle identification and movement data and gender.
Contact Data: Address, email, and phone number.
Technical Data : IP address, browser type, time zone settings, and device details.
Usage Data : Information about how you use our website and services.
Marketing Data : Your communication and marketing preferences.
We take reasonable steps to keep your details up to date and accurate.
We also collect aggregated data (e.g. statistical data) that does not directly identify you.
Special Categories of Personal Data
We do not collect sensitive personal data (e.g. health, political opinions) unless provided voluntarily for specific purposes.
Requesting a copy of your data
You have the right to access information held about you. You can request a copy of the personal data we hold by writing to our Data Protection Officer using the details above. You will need to provide proof of your identity and that you are authorised to receive the information.
HOW YOUR PERSONAL DATA IS COLLECTED
We collect data through:
Direct Interactions
You provide data when you:
Fill out forms.
Contact us via email, phone, or post.
Register for marketing communications.
Automated Technologies
Data is collected automatically when you:
Use cookies or other tracking technologies on our website.
Interact with our services.
Third Parties
We may receive data from the following third parties:
Analytics providers (e.g. Google Analytics for marketing purposes).
Public records or government databases. (e.g. the DVLA).
Information supplied to us is subject to confidentiality as defined in the UK UKGDPR. It will not be disclosed without your prior consent unless we are otherwise instructed to do by law. In such cases, the release of information shall be fully audited and compliant with UK data protection laws.
HOW WE USE YOUR PERSONAL DATA
We use your data only when the law allows. Typical uses include:
Fulfilling contractual obligations.
Complying with legal or regulatory obligations.
Legitimate interests, such as improving our services or resolving disputes.
To manage job vacancies/applications.
Purposes
|
PURPOSE / ACTIVITY |
TYPE OF DATA |
LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST |
|
To register you as a new customer |
|
Performance of a contract with you |
|
To manage our relationship with you which may include:
|
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|
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To enable you to partake in a prize draw, competition or complete a survey |
|
|
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
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Necessary for our legitimate interests (to study how customers use our products / services, to develop them, to grow our business and to inform our marketing strategy) |
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To use data analytics to improve our website, products / services, marketing, customer relationships and experiences |
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Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
We do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us using the details above.
Marketing
You may receive marketing communications if you’ve opted in. You can opt out anytime by following the unsubscribe instructions in our communications or by contacting us using the details above.
Change of Purpose
We’ll use your data only for its original purpose unless we reasonably determine another purpose is compatible.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your data with:
Payment processors for transactions.
Law enforcement or regulatory authorities for compliance.
Third parties in the context of a business transfer or merger.
Service providers, such as IT or marketing agencies.
This includes the following:
Parking Limited for the purpose of service provision.
International Parking Community for the purpose of auditing of our car park management service.
The Payment Processor for processing any online payments.
The driver vehicle licence agency (DVLA) for the purpose of audit of our car park management service.
The Independent Adjudicator Service (IAS) for the purpose of assessing your appeal.
Print and physical postal service providers (for the purpose of responding to your appeal by post.
Email service providers for the purpose of responding to your appeal by email.
Collection agents for the purpose of enforcing an overdue payment or parking contract.
Solicitors for the purpose of enforcing a parking contract or responding to a legal query
Any other duly authorised sub-contractors, and that they are all duly authorised and licensed by the Information Commissioners Office as processors of that data for the purposes intended.
All third parties are required to respect the security of your data and process it only in accordance with our instructions.
INTERNATIONAL TRANSFERS
We may transfer your personal data to recipients located outside the UK or the European Economic Area (EEA) where necessary for the purposes outlined in this privacy policy. When such transfers occur, we ensure that your data is afforded a similar level of protection by implementing at least one of the following safeguards:
Adequacy Decisions : We will only transfer your personal data to countries that the UK Government or the European Commission has deemed to provide an adequate level of protection for personal data.
Standard Contractual Clauses (SCCs) : Where no adequacy decision exists, we use legally approved Standard Contractual Clauses that ensure your personal data is protected to the same standard as within the UK or EEA.
Binding Corporate Rules (BCRs) : For intra-group transfers, we may rely on approved Binding Corporate Rules.
Contact us for details about specific mechanisms used.
DATA SECURITY
We implement technical and organisational measures to protect your data, such as:
Secure servers and encryption protocols (e.g., SSL).
Restricted access to personal data.
In case of a suspected data breach, we’ll notify affected individuals and regulators as required.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
YOUR LEGAL RIGHTS
You have the right to:
Access your data.
Rectify inaccurate or incomplete data.
Erase your data, subject to legal obligations.
Restrict processing in certain circumstances.
Object to processing based on legitimate interests.
Request portability of your data.
Withdraw consent for marketing communications.
Requests can be made via dataprotection@parkinglimited.co.uk. We aim to respond within one month. You are not required to pay any charge for exercising your rights.
COOKIES
Each time you visit our website we may automatically collect technical information normally referred to as Cookies.
What are cookies
Cookies are small text files that a website places on your device (such as your computer, smartphone, or tablet) through your web browser when you visit the site.
A cookie file is stored in your web browser and allows the service or a third-party to recognise you and make your next visit easier and the service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
What data is collected?
This data may include, but is not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information (to our website), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Further details will include information about your visit, including the full Uniform Resource Locators (URL) clickstream to, though, and from our site (including date and time), your viewing history on our website, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
How is the information used?
The information we collect and store during your normal use of the site helps us monitor and analyse how different parts of the site are being used. This data is anonymised and does not include any information that can personally identify you.
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Type of Cookie |
Purpose |
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Strictly necessary cookies |
Required for the operation of our website. |
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Analytical/performance cookies |
Help us to improve the way our website works. |
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Functionality cookies |
Allow us to provide a personal experience when you visit our website. |
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Targeting cookies |
Used to make our website and advertising more relevant to your interests. |
List of cookies used
|
Cookie |
Domain |
Description |
|
_ga, _gat, _gid, |
.google.com |
Measures website traffic from Google search and website user activity for use in Google Analytics providing website usage insights |
|
_GRECAPTCHA |
www.google.com |
RECAPTCHA form submission spam protection |
|
MUID |
.clarity.ms |
Measures website user activity for analysis in Microsoft Clarity website analytics tool providing website usage insights |
|
MUID |
.bing.com |
Measures website visitor traffic from Microsoft Bing search engine providing website usage insights |
|
li_at |
.linkedin.com |
Used to authenticate Members and API clients |
|
IDE |
.doubleclick.net |
Used by Google if Google Ads are used. parkinglimted.com does not display Google Ads |
Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
What are your choices regarding cookies?
You can choose to delete Cookies at any time. If you’d like to instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
However, if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google
For the Internet Explorer web browser, please visit this page from Microsoft
For the Firefox web browser, please visit this page from Firefox
For the Safari web browser, please visit this page from Apple
For any other web browser, please visit your web browser’s official web pages.
GLOSSARY
This privacy policy uses the following definitions:
Data: All information that you submit to Parking Ltd via the website. This definition incorporates, where applicable, the definitions provided in the UK GDPR.
Cookies: A small text file placed on your computer by this website.
Data Protection Laws: Any applicable law relating to the processing of personal data, including but not limited to the UK GDPR and Data Protection Act.
GDPR: The UK General Data Protection Regulation.
Website: The website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.
CONTACT INFORMATION
For privacy concerns or to exercise your rights, contact:
Email: dataprotection@parkinglimited.co.uk
Phone: 0333 999 1775
Address: 209 Every Street, Manchester, England, M4 7EX
© 2024 Parking Ltd. Registered in England and Wales, Company No. 16086102.
(Please note: The Supplier of this content does not assume responsibility for verifying legal compliance. The Client assumes full responsibility for any legal review, approval, and adherence to applicable laws and regulations.)